The Little Otter Portal Overview
How to
Access the Portal
To access the Little Otter Portal, log in to your Little Otter account and click “Little Otter Portal.”
Once in the Little Otter Portal, you will be able to find your messages, access your appointments, fill out forms and documents, and pay for care through your child’s account.
How to
Navigate to Your Child’s Account
To access anything related to your child’s care (like messages, appointments, and forms) you should go to your child’s account. To do this, click “Switch” in the top left corner of the screen.
How to
Navigate the Menu
Home
Where you can find your next appointments and any pending tasks
Chat
Message your provider or Care Navigation team directly
Appointments
See all upcoming appointments and start appointments
Documents
See your session summaries
Forms
Consents forms or other related forms. These are required before your first appointment
Billing
Invoices and payment history
Packages
Where self-pay families can buy session bundles
CLARIFICATION
Book Appointment = Kickoff Call Only
Anywhere within the Little Otter Portal that says “Book an Appointment,” is only scheduling a Kickoff Call. A Kickoff Call is Little Otter’s intake call where our team meets you and understands what your family is looking for in their mental health care.
If your child is already in care with us, you will not need to book a Kickoff Call unless you are signing another child up for care.
FAQs
Children 18 and older: Yes, they will have full access to their own portal. If you need assistance setting this up, please contact hello@littleotterhealth.com
Children under 18: Their email or phone number can be added to the account so they receive appointment details and reminders. However, they will not be able to log in to the portal directly.
All forms, message threads, and appointment details can be found under the main patient’s profile in the portal. In most cases, your child is listed as the main patient, so you’ll need to open their profile to view and complete the forms.
Here’s a step-by-step guide on how to locate forms.
You can view session summaries by navigating to the main patient’s profile and selecting Documents from the left-hand navigation bar.
Message threads can sometimes be mistakenly archived. Follow this guide for step-by-step instructions to bring your message thread back into your active view.
Not to worry — you can easily restore them. Follow this guide for step-by-step instructions to bring your message thread back into your active view.
All upcoming sessions can be found under the main patient’s profile. Follow this guide for step-by-step instructions to locate your upcoming schedule.
If no sessions are scheduled, please contact hello@littleotterhealth.com for assistance.
Zoom links can be found in several places:
- Appointment confirmation and reminder emails
- SMS reminders
- Little Otter portal: Follow this guide for step-by-step instructions to locate your Zoom link within your portal
To align with our late cancellation policy, sessions cannot be cancelled within 24 hours of the scheduled appointment.
If you need to revise an upcoming appointment, please contact hello@littleotterhealth.com or reach out to your care team for assistance.
Billing
Sessions will be charged to the credit card on file. You’ll receive a receipt via email.
All invoices and billing history can be found under the main patient’s profile. Parent Specialty sessions are also listed under the main patient’s account as well — typically your child. Follow this guide for step-by-step instructions on how to view your family’s billing information.
Even with insurance, you may still receive an invoice if you have costs that are your responsibility. This can include your deductible (the amount you must pay before insurance begins covering services), co-insurance (the percentage you pay after your deductible is met), or co-pays (a fixed amount due at each visit). Any patient responsibility is billed directly through your Little Otter account. Follow this guide for step-by-step instructions on how to view your family’s billing information.
Please contact us at hello@littleotterhealth.com and our team will be happy to walk you through your invoices and expected payments.
Scheduling
Please message your provider directly through your existing message threads.
Please reach out to our Care Navigator team through the in-app chat feature or by emailing hello@littleotterhealth.com.
Please reach out to our Care Navigator team using the portal chat feature or by emailing hello@littleotterhealth.com.